@import "https://fonts.googleapis.com/css2?family=Gothic+A1:wght@400;500;700;800&display=swap";:root{--brand:#472dfb;--brand-hover:#3820d9;--brand-active:#2e1ab8;--brand-light:#472dfb1a;--brand-lighter:#472dfb0d;--text:#2d313b;--text-muted:#2d313bb3;--text-subtle:#2d313b99;--text-faint:#2d313b80;--bg:#fff;--bg-section:#f5f5f5;--bg-hover:#fafafa;--bg-input:#fff;--border:#e5e7eb;--border-light:#f3f4f6;--border-input:silver;--green:#22c55e;--green-soft:#22c55e1a;--orange:#f59e0b;--orange-soft:#f59e0b1a;--red:#ef4444;--red-soft:#ef44441a;--blue:#3b82f6;--blue-soft:#3b82f61a;--gray:#6b7280;--gray-soft:#f3f4f6;--shadow-xs:0 1px 2px #0000000a;--shadow-sm:0 1px 3px #0000000f, 0 1px 2px #0000000a;--shadow-md:0 4px 12px #0000000f;--radius:8px;--radius-lg:14px;--font:"Gothic A1", helvetica, arial, sans-serif}*{box-sizing:border-box;margin:0;padding:0}html{font-size:15px}body{font-family:var(--font);background:var(--bg-section);color:var(--text);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;line-height:1.5}@keyframes slideUp{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.animate-in{animation:.4s ease-out both slideUp}.animate-in-delay-1{animation-delay:60ms}.animate-in-delay-2{animation-delay:.12s}.animate-in-delay-3{animation-delay:.18s}.app-layout{min-height:100vh;display:flex}.sidebar{background:var(--bg);border-right:1px solid var(--border);z-index:10;flex-direction:column;flex-shrink:0;width:220px;padding:24px 12px;display:flex;position:fixed;top:0;bottom:0;left:0}.sidebar-logo{letter-spacing:-.02em;color:var(--text);margin-bottom:28px;padding:0 12px;font-size:1.25rem;font-weight:800}.sidebar-logo span{color:var(--brand)}.sidebar-nav{flex-direction:column;flex:1;gap:2px;display:flex}.sidebar-link{border-radius:var(--radius);color:var(--text-subtle);font-family:var(--font);cursor:pointer;background:0 0;align-items:center;gap:10px;padding:9px 12px;font-size:.9rem;font-weight:500;text-decoration:none;transition:all .15s;display:flex}.sidebar-link:hover{color:var(--text);background:var(--bg-section)}.sidebar-link.active{color:var(--brand);background:var(--brand-light);font-weight:700}.sidebar-link svg{opacity:.7;flex-shrink:0}.sidebar-link.active svg{opacity:1}.sidebar-footer{border-top:1px solid var(--border);margin-top:12px;padding-top:12px}.main-content{flex:1;max-width:1200px;margin-left:220px;padding:28px 32px}.btn{border-radius:var(--radius);border:1px solid var(--border);background:var(--bg);color:var(--text);font-family:var(--font);cursor:pointer;justify-content:center;align-items:center;gap:6px;padding:8px 16px;font-size:.87rem;font-weight:500;line-height:1.4;transition:all .2s;display:inline-flex}.btn:hover{background:var(--bg-hover);border-color:var(--border-input)}.btn:focus-visible{box-shadow:0 0 0 3px var(--brand-light);outline:none}.btn-primary{background:var(--brand);color:#fff;border-color:var(--brand)}.btn-primary:hover{background:var(--brand-hover);border-color:var(--brand-hover)}.btn-primary:active{background:var(--brand-active)}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-ghost{color:var(--text-muted);background:0 0;border:none;padding:6px 10px}.btn-ghost:hover{color:var(--text);background:var(--gray-soft)}.btn-sm{padding:6px 12px;font-size:.8rem}.login-page{background:var(--bg-section);justify-content:center;align-items:center;min-height:100vh;display:flex}.login-card{background:var(--bg);border-radius:var(--radius-lg);border:1px solid var(--border);width:400px;box-shadow:var(--shadow-sm);padding:48px 40px;animation:.5s ease-out slideUp}.login-brand{letter-spacing:-.02em;margin-bottom:4px;font-size:1.5rem;font-weight:800}.login-brand span{color:var(--brand)}.login-subtitle{color:var(--text-subtle);margin-bottom:32px;font-size:.93rem}.form-group{margin-bottom:16px}.form-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;margin-bottom:6px;font-size:.8rem;font-weight:700;display:block}.form-input{border:1px solid var(--border-input);border-radius:var(--radius);background:var(--bg-input);width:100%;height:44px;font-family:var(--font);color:var(--text);outline:none;padding:0 14px;font-size:.93rem;transition:all .2s}.form-input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-light)}.form-input::placeholder{color:#a0a0a0}.form-error{color:var(--red);background:var(--red-soft);border-radius:var(--radius);margin-bottom:12px;padding:10px 14px;font-size:.85rem;font-weight:500}.login-btn{width:100%;height:44px;margin-top:8px;font-size:.93rem;font-weight:700}.filters{gap:6px;margin-bottom:20px;animation:.4s ease-out slideUp;display:flex}.filter-btn{color:var(--text-subtle);font-family:var(--font);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:20px;padding:7px 16px;font-size:.85rem;font-weight:500;transition:all .2s}.filter-btn:hover{background:var(--bg);color:var(--text);border-color:var(--border)}.filter-btn.active{background:var(--brand);color:#fff;border-color:var(--brand)}.sub-filters{margin-top:-12px;margin-bottom:16px;animation:.25s ease-out fadeIn}.filter-btn-sm{border:1px solid var(--border);background:var(--bg);padding:5px 12px;font-size:.78rem}.filter-btn-sm.active{background:var(--text);color:#fff;border-color:var(--text)}.table-card{background:var(--bg);border-radius:var(--radius-lg);border:1px solid var(--border);box-shadow:var(--shadow-xs);animation:.4s ease-out 60ms both slideUp;overflow:hidden}.table{border-collapse:collapse;width:100%}.table th{text-align:left;text-transform:uppercase;letter-spacing:.05em;color:var(--text-faint);background:var(--bg-hover);border-bottom:1px solid var(--border);padding:12px 20px;font-size:.75rem;font-weight:700}.table td{border-bottom:1px solid var(--border-light);vertical-align:middle;padding:14px 20px;font-size:.9rem}.table tbody tr{cursor:pointer;transition:background .15s}.table tbody tr:hover{background:var(--bg-hover)}.table tbody tr:last-child td{border-bottom:none}.td-name{color:var(--text);font-weight:700}.td-phone{font-variant-numeric:tabular-nums;color:var(--text-muted);font-size:.85rem}.td-muted{color:var(--text-faint);font-size:.85rem}.badge{border-radius:var(--radius);letter-spacing:.03em;text-transform:uppercase;align-items:center;gap:5px;padding:3px 10px;font-size:.72rem;font-weight:700;display:inline-flex}.badge:before{content:"";border-radius:50%;width:6px;height:6px}.badge-active{background:var(--green-soft);color:var(--green)}.badge-active:before{background:var(--green)}.badge-escalated{background:var(--orange-soft);color:#b45309}.badge-escalated:before{background:var(--orange)}.badge-completed{background:var(--gray-soft);color:var(--gray)}.badge-completed:before{background:var(--gray)}.badge-paused{background:var(--blue-soft);color:var(--blue)}.badge-paused:before{background:var(--blue)}.empty-state{text-align:center;color:var(--text-faint);padding:64px 20px;font-size:.95rem}.empty-state-icon{opacity:.25;margin-bottom:12px;font-size:2.5rem}.detail-header{justify-content:space-between;align-items:flex-start;margin-bottom:20px;animation:.4s ease-out slideUp;display:flex}.back-link{color:var(--text-muted);cursor:pointer;font-size:.87rem;font-weight:500;font-family:var(--font);background:0 0;border:none;align-items:center;gap:6px;padding:4px 0;transition:color .2s;display:inline-flex}.back-link:hover{color:var(--text)}.customer-card{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-xs);justify-content:space-between;align-items:center;margin-bottom:16px;padding:20px 24px;animation:.4s ease-out 60ms both slideUp;display:flex}.customer-info h2{letter-spacing:-.01em;margin-bottom:4px;font-size:1.2rem;font-weight:800}.customer-meta{color:var(--text-subtle);gap:20px;font-size:.85rem;display:flex}.customer-meta span{align-items:center;gap:4px;display:inline-flex}.controls{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:16px;animation:.4s ease-out .12s both slideUp;display:flex}.ai-toggle{border-radius:var(--radius);font-family:var(--font);cursor:pointer;border:none;align-items:center;gap:8px;padding:7px 14px;font-size:.85rem;font-weight:700;transition:all .2s;display:inline-flex}.ai-toggle.on{background:var(--green-soft);color:var(--green)}.ai-toggle.off{background:var(--red-soft);color:var(--red)}.ai-toggle:hover{filter:brightness(.96)}.control-select{border:1px solid var(--border-input);border-radius:var(--radius);background:var(--bg);height:36px;font-family:var(--font);color:var(--text-muted);cursor:pointer;outline:none;padding:0 12px;font-size:.85rem;transition:border-color .2s}.control-select:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-light)}.status-pill{color:var(--text-faint);background:var(--gray-soft);border-radius:20px;padding:6px 12px;font-size:.8rem;font-weight:500}.chat-container{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-xs);animation:.4s ease-out .18s both slideUp;overflow:hidden}.chat-messages{background:var(--bg-hover);flex-direction:column;gap:6px;min-height:360px;max-height:520px;padding:24px;display:flex;overflow-y:auto}.chat-messages::-webkit-scrollbar{width:5px}.chat-messages::-webkit-scrollbar-track{background:0 0}.chat-messages::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}.msg-row{animation:.25s ease-out fadeIn;display:flex}.msg-row.outbound{justify-content:flex-end}.msg-row.inbound{justify-content:flex-start}.msg-bubble{border-radius:var(--radius-lg);max-width:65%;padding:10px 14px;font-size:.9rem;line-height:1.5}.msg-bubble.ai,.msg-bubble.human{background:var(--bg);border:1px solid var(--border);color:var(--text);border-bottom-right-radius:4px}.msg-bubble.customer{background:var(--bg-section);border:1px solid var(--border);color:var(--text);border-bottom-left-radius:4px}.msg-meta{color:var(--text-faint);margin-bottom:2px;font-size:.7rem;font-weight:500}.chat-input-bar{border-top:1px solid var(--border);background:var(--bg);gap:8px;padding:16px 24px;display:flex}.chat-input{border:1px solid var(--border-input);border-radius:var(--radius);background:var(--bg);height:44px;font-family:var(--font);color:var(--text);outline:none;flex:1;padding:0 14px;font-size:.9rem;transition:all .2s}.chat-input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-light)}.chat-input::placeholder{color:#a0a0a0}.chat-input:disabled{opacity:.5;background:var(--bg-section);cursor:not-allowed}.loading{color:var(--text-faint);justify-content:center;align-items:center;gap:10px;padding:80px 20px;font-size:.95rem;display:flex}.loading:after{content:"";border:2px solid var(--border);border-top-color:var(--brand);border-radius:50%;width:18px;height:18px;animation:.6s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.settings-section{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-xs);margin-bottom:16px;padding:24px 28px}.settings-title{margin-bottom:4px;font-size:1.05rem;font-weight:800}.settings-desc{color:var(--text-subtle);margin-bottom:20px;font-size:.85rem;line-height:1.5}.settings-row{gap:12px;display:flex}.settings-actions{align-items:center;gap:12px;margin-top:4px;display:flex}.settings-status{color:var(--brand);font-size:.85rem;font-weight:500}.settings-status.error{color:var(--red)}